Cookies Policy

1.Scope of This Policy

This Cookies Policy explains how Pinas Petals and Blooms ("we", "us", "our") uses cookies and similar tracking technologies on pinaspetalsandblooms.com (the "Site"), and the choices available to you.

This Policy should be read alongside our Privacy Policy, which explains in detail how we collect, use, and protect personal data. We process data gathered through cookies in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL") and its executive regulations.

2.What Are Cookies

Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work, work more efficiently, and to provide information to the site owner. Similar technologies covered by this Policy include local storage, pixels, tags, and SDKs used within our Site.

3.First-Party and Third-Party Cookies

First-party cookies are set directly by our Site and can only be read by us. We use these to keep your cart working, remember your delivery preferences, and keep you signed in to your account.

Third-party cookies are set by services we use to operate and improve our Site, such as payment gateways, analytics providers, and social media platforms (for example, embedded Instagram or Facebook content, and advertising pixels used to measure the performance of our campaigns). These providers may collect data about your visit under their own privacy and cookie policies.

4.Categories of Cookies We Use

We group the cookies used on our Site into the following categories:

• Strictly necessary cookies — required for core functionality such as your shopping cart, checkout session, secure login, and remembering items in progress. The Site cannot function properly without these, and they cannot be switched off through our cookie banner.
• Performance and analytics cookies — help us understand how visitors use our Site (for example, which pages, categories, and bouquets are most viewed) so we can improve navigation, page speed, and product selection.
• Functionality and preference cookies — remember choices you make, such as your delivery area, currency, or recently viewed products, so you don't have to re-enter them on every visit.
• Marketing and advertising cookies — used to measure the effectiveness of our promotions and to show relevant offers on our own Site and on third-party platforms such as Instagram, Facebook, Google, and TikTok. These are only set with your consent.

5.How Long Cookies Last

Session cookies are temporary and are deleted automatically once you close your browser — for example, the cookie that keeps your shopping cart contents together while you browse.

Persistent cookies remain on your device for a set period (typically between 30 days and 24 months, depending on the purpose) or until you delete them manually, so that the Site can recognise you on a return visit.

6.Your Consent Choices

When you first visit our Site, a cookie banner lets you accept or decline non-essential cookies (performance, functionality, and marketing categories). Strictly necessary cookies are always active, as they are essential to deliver the Site and the services you request.

You can change your preference at any time by clearing your browser's cookies for our Site, which will cause the banner to reappear on your next visit, or by adjusting the cookie settings described below.

7.Managing Cookies in Your Browser

In addition to the choices offered on our Site, most web browsers allow you to control cookies through their settings, including blocking all cookies, blocking third-party cookies only, or deleting cookies after each session. Please note that if you disable strictly necessary cookies, features such as your shopping cart, checkout, and saved account details may not work correctly.

8.Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) setting. As there is currently no common industry standard for recognising and responding to DNT signals, our Site does not respond differently based on whether a DNT signal is detected.

9.Children's Data

Our Site and the cookies it uses are intended for individuals who are at least 18 years old or otherwise have the legal capacity to contract under UAE law. We do not knowingly use cookies to collect data from children.

10.Your Rights Under UAE Law

Where cookies involve the processing of personal data (for example, an identifier linked to your browsing activity), you have the rights described in our Privacy Policy under the PDPL, including the right to access, correct, restrict, or request erasure of that data, and the right to withdraw consent to non-essential cookies at any time without affecting the lawfulness of processing carried out before withdrawal.

11.Changes to This Policy

We may update this Cookies Policy from time to time to reflect changes in the cookies and technologies we use, or in applicable UAE law. The "Effective date" at the top of this page indicates when it was last revised. We encourage you to review this page periodically, and continued use of the Site after an update means you accept the revised Policy.

12.Contact Us

If you have questions about this Cookies Policy or how we use cookies and similar technologies, please contact us at info@pinaspetalsandblooms.com, call +971 55 866 4457, or write to us at Warehouse 2 - 3, 12th St, Al Quoz Industrial Area 2, Al Quoz, Dubai, United Arab Emirates.